Product 03
AI Call Quality & Analytics
Listen to 100% of your calls. Hire zero extra reviewers.
Your QA team samples maybe two percent of calls and hopes the sample is honest. This product listens to all of them - scoring every conversation against your rubric, flagging compliance misses the same day, and turning coaching from anecdote into evidence.
From recordings to a coaching system
Call scoring on your rubric, not ours
Greeting, verification, resolution, closing, tone - whatever your QA form measures, the system scores on every call. Scores calibrate against your senior reviewers during onboarding, so 'a 7' means what your best reviewer means by it.
Compliance and risk flagging
Missed disclosures, promised refunds outside policy, threats to escalate, mentions of a regulator - flagged within the hour, not discovered in next quarter's audit. Each flag links to the exact minute in the recording.
Sentiment and outcome tracking
Where in the call did the customer's tone turn? Which phrases precede a cancellation? Aggregated over thousands of calls, the patterns are blunt: the data will tell you that one script line is costing you renewals.
Agent coaching reports
Each rep gets a fortnightly summary: strongest skills, one focus area, and three of their own call moments as examples - two good, one to fix. Team leads walk into coaching sessions with clips instead of vibes.
Averon Meta Agent
WhatsApp Business · connected to Odoo
Who gets their hours back
The QA lead with three reviewers and forty agents
Her team stops sampling and starts supervising: the system scores everything, and her reviewers spend their day on the flagged five percent where judgment actually matters. Coverage goes from 2% to 100% with the same headcount.
The compliance officer in a regulated business
Disclosure adherence stops being an annual-audit gamble. He gets a daily exception queue, an audit trail on every resolution, and a trend line he can put in front of the board.
The sales floor manager
She A/B tests two closing scripts across three weeks of real calls and gets an answer with numbers attached. The better script wins the argument because the argument is over.
Works with the calls you already record
Batch or real-time ingestion from wherever your recordings live today - including our own AI Calling Agent, which it supervises just as strictly.
Before you email us
Run last month's calls through it.
A retrospective pilot on your existing recordings is the honest test: no behavior change, no observer effect - just what the system finds in calls that already happened.