Product 04
AI Meta Agent
One agent across WhatsApp, Messenger, and Instagram.
Your customers message you on WhatsApp at 11pm about order status, sizes, and refunds. The Meta Agent answers them - accurately, in their language, against live order and stock data - and passes the genuinely hard conversations to your team by morning, context attached.
Averon Meta Agent
WhatsApp Business · connected to Odoo
Support and sales, on the channels customers already use
Answers from live systems, not canned replies
"Where's my order?" gets the courier status, pulled at that moment. "Do you have this in medium?" gets the real stock position at the nearest branch. The agent is wired to your ERP and order management, so its answers age in seconds, not weeks.
Averon Meta Agent
WhatsApp Business · connected to Odoo
Sales assistance that closes
It recommends alternatives when a size is out, applies an active promotion, builds the cart, and takes the order through checkout inside the chat - then posts it to your ERP like any other order. Abandoned conversations get one polite, well-timed nudge.
Human handoff that keeps the thread
Refund disputes, bulk quotes, anything emotional - the agent transfers to your team inside the same conversation, with a summary of what's been said and what's been checked. The customer never repeats themselves, which is most of what customers want.
Averon Meta Agent
WhatsApp Business · connected to Odoo
One brain across every channel
WhatsApp, Facebook Messenger, Instagram DMs, and your website chat run on the same knowledge, the same tone rules, and the same conversation history. A customer who starts on Instagram and follows up on WhatsApp is one thread, not two tickets.
Teams that put it to work
The fashion retailer's support inbox
Two people were answering three hundred WhatsApp threads a day, mostly 'where is my order' and 'is this available.' The agent now clears eighty percent of those; the two humans handle exchanges, complaints, and the VIP customers who ask for them by name.
The distributor's order desk
Trade customers message their weekly orders as free text - sometimes as a photo of a handwritten list. The agent parses, confirms line by line against contract prices, and posts the sales order. The order desk reviews exceptions instead of typing.
The service business after hours
Bookings, reschedules, and quote requests arrive all evening. By 9am the calendar is updated and the quote requests are qualified and queued - no overnight answering service, no Monday backlog.
Connected to the channels and the back office
Official APIs on the messaging side; documented integrations on the business side. The Integration Grid, applied to conversations.
WhatsApp Business API
Facebook Messenger
Instagram DM
Odoo & SAP Business OneBefore you email us
Forward us twenty real conversations.
Export a day of WhatsApp threads - the repetitive ones. We'll show you, message by message, which the Meta Agent would have handled and where it would have called for a human.